Communicative skills training
- effective communications constitute the basis for all success, both in personal and professional life and in internal and external contacts;
- a variety of modules are available, such as collaboration, customer relations, management and conflict management, etc.;
- save time and costs and achieve more effective management, an improved working climate, and optimum business relations;
- customised: the training is tailored to your organisation and situation;
- experience-oriented learning method: the staff can make immediate use of the subject matter in their work.
Elycio Talen develops and provides training courses that are designed to improve the internal and external communicative skills of the management and staff, and which are tailored to the specific needs and requirements of the relevant company or organisation. This customisation guarantees the maximum effectiveness of the training.
Why is this training necessary?
Improved communicative skills result in substantial savings in time and costs, contribute to an improved working climate, improve the effectiveness of the day-to-day management, and reinforce the relations with your clients. Management and staff who have followed this course are more able to ensure that:
- internal and external communications processes are clear and understandable for all those involved;
- efficient use is made of the time available for (internal and external) consultations;
- explicit, results-oriented and feasible agreements are reached which are supported by all those involved;
- the wishes of your customers are fulfilled in a constructive manner that results in satisfied customers without detriment to your business interests.
The training method is focused on an approach that ensures that the participants do make effective and results-oriented use of the attitude, knowledge and skills acquired during the course in their everyday work.
Which issues are addressed during the training?
Elycio Talen deploys a team of highly expert and experienced trainers for customised training programmes that focus on the following issues:
- More effective communications.
This relates to aspects such as the difference between perception and reality (personal filters), transmitting and receiving, the influence of verbal and non-verbal conduct, segregating the issue from the person, active listening, asking targeted questions, asking further questions and summarizing, influence, the power of silence, preparing meetings, due process, and being able to say "No"; - Goal-oriented collaboration.
This relates to aspects including forms of collaboration, the division of roles and duties, dealing with mutual dependency, team-building, goal-oriented and effective consultations, brainstorming, dealing with different opinions, giving and receiving feedback, assigning priorities, decision-making processes, preparing and taking decisions, and making unequivocal and feasible agreements (who, what, when and how); - Operational leadership.
This relates to aspects including: result-oriented (toolbox) meetings, coaching and motivating staff, job performance and development interviews, conveying bad news, personal leadership and leadership styles, setting targets and assigning priorities, effective delegation, time management, and a healthy equilibrium between work and private life; - Customer-orientation.
This relates to aspects including the effective development and maintenance of business relations with (external) parties, expectation management, fulfilling the wishes of customers without losing sight of the company's interests, making and honouring commitments, a commercially-responsible customer orientation, and efficient business relation management; - Conflict management.
This relates to aspects such as preparing for meetings, listening skills, gaining the other's confidence, from discussion to dialogue, dealing with emotions (and de-escalation during meetings), seeking consensus, and acquiring commitment.
Virtually every combination of the above themes can be brought together in a training programme. The choice of the subjects - and the depth in which they are dealt with - depends both on the themes that play a role within your organisation and on the skills your staff already possess or need to acquire.
The method
Our method is characterised by customised solutions focused both on experience-oriented learning and training and on the practicality of the acquired skills in the participants' work. This entails an approach including the following:
A targeted intake meeting with the client and participants
The objectives of the intake meeting are to:
- Determine the individual and collective needs and requirements;
- Draw up an inventory of the existing strengths in working methods, skills, conduct and actions, and to determine points for improvement/knowledge and skills that are still lacking;
- Formulate learning goals, draw up the training programme, and select or prepare material of assistance to the training.
Experience-oriented learning and training
The experiences of the participants and their examples from practice constitute the basis for the cases to be dealt with during the training, the discussions in the group, and the role-playing and exercises carried out during the training (as required, with actors). Self-evidently, these experiences are integrated in a sound theoretical framework.
Developing existing strengths
The training is consistently based on appreciation for the participants' existing strengths in their attitude, working methods and skills ("what is good, and why"). Points for improvement are proposed to rectify shortcomings and remediate missing skills ("what needs to be improved, and how can we improve it").
Interval training with individual feedback
The training sessions are spread out over a period of time to enable the participants to practice with their individual points for improvement in their work and to learn how to put their newly-acquired knowledge and expertise into practice. They report on their progress during the next session.
Individual plans of actions
The subject matter dealt with during the training is used to draw up lists - for and by the participants - of relevant tips and points for action for each participant's workplace.
Integration in the participant's work situation
If so required the formal training can be followed by individual supervision and support (in person, or virtual) using Assistware and/or repeat sessions to ensure that participants are able to implement the attitude, knowledge and skills acquired during the training in an effective and results-oriented manner in their work.
The duration of the training and the number of participants
Training programmes for the improvement of communicative skills require two to four days, depending on the subjects dealt with during the programme, with a one to two-week interval between training days.
An optimum efficiency is achieved when at least five and at most eight (or, in exceptional circumstances, ten) participants take part in the training.
Fees
We welcome opportunities to make use of our capacities and qualities to achieve an optimum result within your company. Since we offer customised training we will be pleased to prepare a quotation for you on the basis of a thorough inventory of your needs and requirements and the options available to you.
More information
You are welcome to contact one of our branches for more information.
Alternatively, you can complete the online form to request our brochure.
